Assignment Support Manager

About us

With over 90 years’ combined experience of delivering workforce solutions to the global energy industry, NES Fircroft is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.

We provide tailored staffing solutions, sourced from a global talent pool by a dedicated, discipline specific team of consultants.

We are a people focused business and have access to the best talent wherever it may be in the world. NES Fircroft offers a full range of staffing solutions: Contract, Permanent (Direct) Hire, Managed Solutions, or a fully outsourced service. These services are complemented by an industry leading support service and global mobility package to ensure our clients keep hold of the top talent in a compliant manner for as long as they need it.

Responsibilities:

Reporting

• Accurately produces and delivers weekly reports via DMCC to facilitate and track regional contractor status

• Follows up on issues that the reports flag up when appropriate and works with relevant consultant to resolve, for example, contractors whose placements have expired

• Produces ad hoc reports via DMCC or populates spreadsheets to support the business with client requests, for example, rates breakdowns

Communication and Escalation

• Effectively works with other support teams, for example, Commercial, Payroll and Travel, to ensure the contractor end to end process runs efficiently ? Ensures the contractor experience is positive through delivering a good level of service and prompt response times

• Supports and works with other regional Assignment Support teams where there is overlap

• Understands when to escalate any potential issues to Assignment Support Team Leader or Manager

• Identifies and feeds back any Bullhorn issues to the relevant consultant

• Appropriately notifies Team Manager of any delays with work due to fluctuations in volumes if this may affect service delivery

Visa & Logistics (if applicable)

• Works closely with particular region to coordinate visa requests

• Ensures visa applications are made within appropriate timeframes and if necessary, liaises with the relevant visa issuing authority to assist with the process

• Proactively researches any visa or mobilisation requirements if contractor is being placed in a new region

Output Range/ Dimensions

Key Performance Indicators

• Achieve 100% in team compliance audit completed by the commercial team every month

• Maintain each mailbox SLA

Behavioural Competencies

• Understanding customer needs and priorities to provide quality services

• Using creative problem solving and successfully executing tasks to enhance the customer experience

• Managing communications appropriately for the customer

Enterprise

• Making a productive contribution to revenue generation and exceeding minimum standards on activity and results ? Understanding the business and its drivers

• Proactively making improvements to address current challenges

Integrity and Responsibility

• Awareness of, adherence to and compliance with appropriate policies and procedures

• Ability and willingness to escalate breaches of policies and procedures

• Ability to manage confidential or sensitive information sensitively

• Seeks out information to make informed decisions

Teamwork

• Collaborating effectively with others

• The ability to overcome individual differences to achieve a greater goal

Drive and Personal Impact

• Being aware of personal development needs

• Being proactive in gaining the required experiences and training to develop professionally and personally ? Contribute to the culture of the company in a positive and meaningful way ? Plans time and prioritises efficiently