VMS Production Support Specialist

"Join our growing team as a VMS Production Support Specialist — where technical expertise counts!” 

ABOUT THE ROLE: 

“As a VMS Production Support Specialist, you will play a key role in maintaining the technical accuracy of our operations by providing timely and precise support for the Fieldglass VMS platform. You will be responsible for addressing user inquiries, troubleshooting system issues, and ensuring smooth system operations.” 

What You’ll Be Doing : 

• Providing technical support for the Fieldglass VMS platform, addressing user inquiries and issues promptly. 

• Troubleshooting system errors, performance issues, and data discrepancies. 

• Collaborating with internal teams and vendors to resolve escalated technical issues. 

• Performing system configuration changes and enhancements as needed. 

• Conducting regular system maintenance activities, including upgrades and patches. 

• Developing and maintaining documentation related to system processes and procedures. 

• Participating in testing and validation of system updates and new features. 

• Assisting in user training and onboarding activities. 

What We’re Looking For : 

• Candidates must have a minimum of two years of relevant experience in technical support. 

• Should be excellent with both written and oral communication. 

• Should have hands-on experience with Fieldglass VMS or similar platforms. 

• Should have good analytical & process knowledge. 

• Should have good technical troubleshooting skills. 

Why NES Fircroft? 

• Financial stability: Extremely competitive basic salary with a strong bonus scheme. 

• Work Life Balance: Generous WFH (working from home) policy, 2 days per week once you are established in your role and finish early on Fridays. 

• Time Off: 18 days of paid leave plus birthday leave, 12 days of casual/sick leaves, 12 days of bank holidays. Paid leaves will be increased to 20 days after 2 years of service. 

• Onboarding & Development: Full training plan and guidance and clear career progression. 

• Securing your future: Pension schemes, life & medical insurance, and more. 

• Keeping fit: Discount on Curl Fit membership. 

• Transportation: Free Pick-up & Drop from our selected Nodal points. 

• Spending time with loved ones: Christmas closes down. 

• Team Time: Fun, lively environment with plenty of staff nights out. 

WHO ARE WE: 

Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team of over 2000 professionals made up of recruitment consultants and support staff spanning 58 offices worldwide. At NES Fircroft, we don’t just recruit; we innovate and connect talent with groundbreaking opportunities. With 90+ years of experience, we’re a global leader in engineering staffing, empowering industries to build a brighter future. 

"Empower our future with your talent. Join our sustainable energy mission!" 

For more details about NES Fircroft, visit our website or follow us on YouTube!?