Programme Management Officer

MSP Programme Management Specialist

Join our Contingent Workforce Managed Services team and play a key role in delivering an award-winning Managed Service Provider (MSP) solution to Baker Hughes. As a trusted MSP partner, NES Fircroft supports recruitment activities across multiple global regions, helping clients secure the talent they need to drive their energy transition journey. This is an excellent opportunity for a customer-focused recruitment or account management professional who enjoys stakeholder engagement, operational excellence, and delivering exceptional workforce solutions within a fast-paced global environment.

What You'll Be Doing

• Recruitment Management: Manage relationships with local hiring managers and oversee temporary recruitment requirements across assigned regions.
• Stakeholder Partnership: Conduct vacancy qualification meetings, understand hiring needs, and provide recruitment guidance to hiring managers.
• Supplier Coordination: Brief third-party recruitment suppliers, manage agency relationships, and monitor supplier performance against requirements.
• Candidate Management: Screen incoming CVs, coordinate interviews, support onboarding activities, and manage contractor processes.
• Service Delivery: Act as the primary point of contact for day-to-day recruitment activities, ensuring a seamless customer experience.
• Issue Resolution: Address and resolve local client and supplier issues while maintaining high levels of customer satisfaction.
• Performance Monitoring: Track service delivery against agreed SLAs and KPIs and support continuous improvement initiatives.
• Data Analysis: Provide recruitment reporting, statistical analysis, and insights to support client workforce planning decisions.
• Workforce Planning: Partner with customers to anticipate future hiring needs and support proactive resource planning activities.
• Cost Optimisation: Utilise market intelligence and competitive bidding processes to help control recruitment costs and improve value.
• Regional Support: Work across multiple jurisdictions and adapt to varying cultural and operational environments.

Why NES Fircroft

• Global Impact: Support a world-leading energy technology client through a successful global MSP programme.
• Career Development: Access excellent progression opportunities both locally and internationally.
• Industry-Leading Tools: Work with best-in-class recruitment technology, suppliers, and processes.
• Flexible Working: Benefit from hybrid working arrangements and flexible working hours.
• Performance Rewards: Enjoy an attractive salary package, quarterly bonus opportunities, and ongoing professional development.
• Collaborative Culture: Join a high-performing team committed to delivering exceptional customer outcomes.

What We're Looking For

• MSP Experience: Previous experience working within a Managed Service Provider (MSP) or Vendor Management Services (VMS) environment.
• Recruitment Expertise: Proven background within the staffing, recruitment, or workforce solutions industry.
• Customer Focus: Strong commitment to delivering excellent customer service and managing stakeholder expectations.
• Communication Skills: Excellent written, verbal, interpersonal, and presentation skills in English.
• Relationship Management: Ability to build strong relationships with clients, suppliers, colleagues, and senior stakeholders.
• Analytical Thinking: Experience analysing complex recruitment data and presenting meaningful insights to clients.
• Problem Solving: Detail-oriented approach with strong critical-thinking and issue-resolution capabilities.
• Cultural Agility: Ability to work effectively across different cultures, jurisdictions, and ways of working.
• Leadership Capability: Confidence leading discussions with stakeholders and influencing recruitment outcomes.
• Commercial Awareness: Experience supporting programme growth, expansion opportunities, or cross-selling activities within client accounts is advantageous.

Who Are We?
With over 90 years of combined experience delivering workforce solutions to the global energy industry, NES Fircroft is proud to be one of the world's leading engineering staffing providers. We support clients across Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive, and Chemicals sectors through tailored workforce solutions delivered by specialist recruitment experts.
Operating from more than 100 offices across 45 countries, we connect organisations with exceptional talent through contract, permanent, managed solutions, and fully outsourced workforce services. Our global reach, industry expertise, and commitment to service excellence help our clients attract, engage, and retain the talent they need to succeed.

Accessibility & Inclusion
NES Fircroft is committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from individuals of all backgrounds, experiences, and perspectives and are dedicated to ensuring an accessible recruitment process. If you require any adjustments or accommodations during the hiring process, please let us know and we will be happy to support you.

About Us: https://www.nesfircroft.com
Meet The Team: https://www.nesfircroft.com/contact-us
YouTube: https://www.youtube.com/@NESFircroft
LinkedIn: https://www.linkedin.com/company/nes-fircroft/