First Line Support - Infrastructure

First Line Support - Infrastructure 💼🔧

Experience: 2+ years

Do you have a knack for solving technical issues and ensuring smooth IT operations? Join us as a First Line Support - Infrastructure and be the go-to person for our tech needs! 🚀

ABOUT THE ROLE:

As a First Line Support - Infrastructure, you will be the first point of contact for our IT-related queries and issues. Your role is crucial in maintaining the efficiency and security of our IT systems.

What You’ll Be Doing 💼💻:

• Install and Configure Software and Hardware: Set up and maintain essential IT infrastructure.
• Manage Network Servers and Technology Tools: Ensure our network and tools are running smoothly.
• Set Up Accounts for New Users: Manage workstations and mobile devices for new employees.
• Monitor Performance: Keep an eye on system performance and maintain systems according to requirements.
• Troubleshoot Issues and Outages: Quickly resolve any IT issues to minimize downtime.
• Ensure Security: Implement access controls, backups, and firewalls to protect our data.
• Upgrade Systems: Keep our systems up-to-date with the latest releases and models.
• Develop Expertise: Train staff on new technologies and build an internal wiki with technical documentation.
• Technical Support: Provide troubleshooting and technical support to employees.
• Manage System Permissions: Create and manage user accounts and system permissions.
• Maintain IT Inventory: Keep track of IT assets within the region.

What We’re Looking For 🔍👀:

• Experience: Proven experience as a System Administrator, Network Administrator, or similar role.
• Technical Skills: Experience with databases, networks (LAN, WAN), and patch management.
• Software Knowledge: Good understanding of TEAMs, Office365, and Autopilot.
• Security Awareness: Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery.
• Versatility: Familiarity with various operating systems and platforms.
• Problem-Solving: Resourcefulness and a strong problem-solving aptitude.
• Communication: Excellent communication skills.
• Experience: 2+ years’ experience in system administration.
• Education: Associate or higher degree in a related field.
• Availability: Ability to respond to help desk requests after hours on a limited basis.

🎉 Why NES Fircroft?

• Financial Stability: Competitive salary with a strong bonus scheme.
• Work-Life Balance: Generous WFH policy (2 days per week) and 5pm finish on Fridays.
• Time Off: 18 days of paid leave plus birthday leave, 12 days of casual/sick leave, and 12 bank holidays. Paid leave increases to 20 days after 2 years.
• Development: Full training plan, guidance, and clear career progression.
• Benefits: Pension schemes, life & medical insurance, and more.
• Fitness: Discount on Cult Fit membership.
• Transportation: Free pick-up & drop from selected nodal points.
• Team Environment: Fun, lively atmosphere with plenty of staff events.

🌍 Who We Are: NES Fircroft is a dynamic global leader connecting top talent with major projects in the engineering and technical sectors. We foster growth through innovation and value a work culture that is both enriching and challenging.

Empower our future with your talent. Join our sustainable energy mission!

🚀 Join Us & Power the Change! Apply now to be part of a forward-thinking, growing team making waves in the staffing industry.

For more details about NES Fircroft, visit our website or follow us on YouTube!