Contractor Liaison

Key Responsibilities:

• Contractor Management: Be the principal contact for contractors, supporting and advising them from the start of their contract with us to the finish. Build strong relationships and maintain rapport throughout the lifecycle of placements.
• Issue Resolution: Handle contractor issues professionally, escalating to Senior Management when necessary.
• Quality Improvement: Identify opportunities to enhance the contractor’s experience and share feedback with relevant teams.
• Assignment Tracking: Monitor contractor assignment completion dates and coordinate extensions with clients, sales, and payroll teams.
• Off-boarding Management: Manage the off-boarding process, recording reasons for leaving to provide valuable business insights.
• Timesheet Management: Oversee bi-weekly and monthly missing timesheet reports and ensure contractors are prioritized.
• Client Systems Knowledge: Maintain strong knowledge of client systems related to contractor payments and documentation.
• Contract Documentation: Draft NES schedules of rates and ensure accuracy before submission to clients.
• Policy Awareness: Stay aware of business policies and procedures, highlighting any breaches or concerns to Senior Management.

What we’re looking for:

• 3+ years in a Customer Service, Compliance, or Contractor Management role.
• Familiarity with Microsoft Office Suite and knowledge of Bullhorn, FieldGlass, DocuSign, OTE, or similar systems.
• Strong organizational and communication skills, with the ability to multitask and prioritize effectively.
• Natural problem solver with the ability to influence positive outcomes quickly.
• Outgoing and confident, with a proven track record in Customer Service or Candidate Management.
• Ability to work both independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to manage confidential or sensitive information.
• Awareness of and adherence to company policies and procedures, with a willingness to escalate breaches.

Why NES Fircroft?

• 22 days of PTO
• Festive Shutdown (the week of Christmas to New Year off)
• 10 paid bank holidays
• Hybrid schedule (3 days in the office and 2 work from home)
• Early release every Friday
• 100% of your medical benefits covered
• Vision and dental coverage offered

NES Fircroft is not just another recruitment agency. We're a powerhouse in the engineering sector, dedicated to matching top talent with top-notch companies. We’re all about innovation, growth, and a little bit of fun along the way!