Contractor Liaison

Are you ready to elevate your career and become a key player in a dynamic, fast-paced environment?

Join our team as a Contractor Liaison and take charge as the principal contact for contractors, managing their assignments from start to finish. This role offers an incredible opportunity to build a personal brand, establish yourself as an industry expert, and foster lasting relationships with candidates. With opportunities for career growth, involvement in exciting projects, and collaboration with senior management, you’ll be at the heart of our operations.

What you’ll be doing

• End-to-end contractor support: Deliver professional and efficient support throughout the entire lifecycle of contractor placements, from onboarding to off-boarding.
• Build relationships: Network and cultivate strong connections with candidates, ensuring clear and effective communication during onboarding and throughout their assignments.
• Issue management: Address and resolve contractor issues while escalating key concerns to senior management as necessary, maintaining professionalism in all interactions.
• Process improvement: Identify opportunities to enhance the candidate experience and implement valuable solutions.
• Policy awareness: Stay up to date with business policies and procedures, reporting breaches or concerns to senior management.
• Collaborative communication: Work closely with other support teams, including Sales, Payroll, and Benefits, to maintain seamless communication with contractors.
• Senior management interface: Collaborate with the VP for Americas and other senior leaders, escalating critical matters to the appropriate Manager or Operations Director.
• Regional support: Partner with regional Assignment Support teams to ensure timely and effective contractor onboarding.

• Customer service background: 1-2 years of experience in a Customer Service or Contractor Liaison role.
• Organizational skills: Exceptional organizational and multitasking abilities, with a knack for prioritizing effectively.
• Industry knowledge: Familiarity with the Oil & Gas sector, particularly Shale or Onshore operations.
• Personality: Outgoing and confident, with proven success in customer service or candidate management.
• Team player: A self-starter who can work independently while also contributing positively to a collaborative team environment.
• Communication: Strong written and verbal communication skills, with an articulate and professional presentation style.
• Confidentiality: Ability to handle sensitive or confidential information with discretion.
• Policy compliance: A keen awareness of policies and procedures, with a willingness to escalate breaches when necessary.
• Proactive mindset: Ability to seek out and leverage information to make informed decisions.

• Financial stability: Competitive base salary.
• Wellness: 100% medical benefits covered.
• Work-life balance: Enjoy a hybrid schedule with early finishes on Fridays.
• Charity opportunities: One paid day annually for charity activities, with regular opportunities to engage in meaningful community events.
• Time off: 22 days of paid time off, 10 paid bank holidays, and a festive shutdown from Christmas to the new year.
• Fitness perks: Access to a free on-site gym.
• Team culture: Be part of a lively, close-knit team with regular social events, clear career progression opportunities, and ongoing training and development.

• Who we are

  Since 1978, NES Fircroft has been a global leader in connecting exceptional talent with groundbreaking projects in the engineering and technical sectors. Operating in 58 offices worldwide, our 2,000+ professionals deliver outstanding staffing solutions across industries like Oil and Gas, Power, Life Sciences, Manufacturing, and more. We value innovation, collaboration, and creating a dynamic workplace culture that fosters growth and success.

  Empower our future with your talent. Join our sustainable energy mission.