Contractor Liaison

Are you ready to elevate your career and become a key player in a dynamic, fast-paced environment? 🚀

Join our team as a Contractor Liaison Specialist and be the principal contact for all contractors, managing their assignments from start to finish. This is your chance to establish a personal brand, become recognized as an industry expert, and build lasting relationships with candidates. With opportunities for growth, involvement in exciting projects, and collaboration with senior management, you'll be at the heart of our operations.

What You’ll Be Doing 🚀

End-to-End Contractor Support: Provide professional and efficient support throughout the entire lifecycle of contractor placements, from onboarding to off-boarding.

Build Relationships: Network and develop strong relationships with candidates, ensuring effective communication and rapport during the onboarding process and throughout their assignments.

Issue Management: Address and resolve contractor issues, escalating to Senior Management when necessary, while maintaining professionalism at all times.

Process Improvement: Identify opportunities to enhance the candidate experience and implement solutions that add value.

Policy Awareness: Stay informed about business policies and procedures, highlighting any breaches or concerns to Senior Management.

Collaborative Communication: Work closely with other support teams, including Sales, Payroll, and Benefits, to ensure cohesive and efficient communication with contractors.

Senior Management Interface: Interface with the VP for Americas and other senior management, escalating key matters that affect day-to-day operations to the appropriate Manager and Operations Director.

Regional Support: Collaborate with regional Assignment Support teams to ensure timely and appropriate onboarding of contractors.

What We’re Looking For 👀

Customer Service Experience: 1-2 years of experience in a Customer Service or Contractor Liaison role.

Organizational Skills: Strong organizational and communication skills, with the ability to multi-task and prioritize effectively.

Industry Knowledge: Understanding of the Oil & Gas industry, particularly Shale or Onshore.

Confident Personality: Outgoing and confident, with a proven track record in customer service or candidate management.

Team Player: Ability to take initiative and work autonomously, while also being a collaborative team player.

Communication Skills: Articulate with strong external presentation skills, both written and verbal.

Confidentiality: Ability to manage confidential or sensitive information with discretion.

Policy Compliance: Awareness of, adherence to, and willingness to escalate breaches of policies and procedures.

Informed Decision-Making: Proactively seek out information to make informed decisions.

Why NES Fircroft 💰🌴🎉?

Financial Stability: Competitive base salary.

Wellness: 100% medical benefits covered.

Work-Life Balance: Hybrid schedule and early finish on Fridays.

Charity: 1 paid day for charity activity with regular opportunities to participate in charity events.

Time Off: 22 days PTO, 10 paid bank holidays, and a festive shutdown (closed from Christmas to the new year).

Fitness: Free on-site gym.

Team Environment: Fun, lively environment with regular socials, a close-knit team, clear career progression path, and ongoing training and development.