Assignment Support Administrator - Bullhorn Support (America)

The Assignment Support Administrator will be responsible for administrative duties supporting the Assignment Support team in USA and will serve as a liaison between sales team, Navision/payroll team and invoicing team. This individual will be mainly responsible, but not limited to, drafting COL’s and amendments, processing Bullhorn placements, amendments, extensions as well as other administrative tasks as assigned by Supervisor to ensure payroll and invoicing teams have correct information to process timely payroll and invoice the client.  

What You’ll Be Doing:

• Drafting Contract offer letters and amendment letters by prioritizing requests that affect payroll and 24-hour response time to regular placements. 

• Review and approve new placements and change requests in Bullhorn within TAT (24 hours). 

• Drafting change requests in Bullhorn within the TAT (24 hours). 

• Manage shared mailbox by prioritizing requests that affect payroll and 24-hour response time to regular placements.  

• Follow up via email to resolve any issues no less than 48 hours after the initial request. 

• Escalate to senior members of the team and communicate clearly with the Sales team if a contractor will not be paid correctly due to signed letters not received. 

• Coordinate any mass transitions by setting up meetings with the relevant parties – payroll, invoicing, sales team and providing a detailed outline of steps to be taken and deadlines.  Keep track of the request to ensure they are all completed correctly and on time.  

• Review Placements ready for approval report and support with follow ups as needed. 

• Implement lessons learned process and discuss errors/issues from the month, what measures to be put in place to avoid errors. 

• Always should be thinking to improve the process and get the best efficiency. 

What We’re Looking For:

• Excellent attention to detail. 

• Excellent organisational skills and ability to prioritise work and meet deadlines. 

• Experience working with legal documents considered an asset (e.g. contracts). 

• Excellent written and verbal communication skills, with a strong, clear, and confident telephone manner. 

• Ability to quickly learn new processes and strong ability to follow them consistently. 

• Working knowledge of Excel, Word, PowerPoint, and Outlook. 

• The ability to work well independently while understanding when to refer to other team members. 

 Why NES Fircroft!

• Attractive Compensation: Competitive salary and benefits, including medical insurance and health check-ups.
• Flexible Work Environment: Enjoy a hybrid work model and flexible hours to maintain work-life balance.
• Career Growth: Continuous training and clear progression pathways to help you achieve your career goals.
• Fun Culture: Participate in regular team events, social activities, and engaging staff nights.
• Generous Leave Policy: 18 days of paid leave plus birthday leave, 12 days of casual/sick leave, and 12 bank holidays. Paid leave increases to 20 days after 2 years.
• Health & Wellness: Sponsored gym memberships and wellness programs to keep you in top shape.

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Who Are We?

NES Fircroft is a global leader in engineering workforce solutions, spanning 48 countries. We connect exceptional talent with world-class opportunities while fostering a culture of innovation, collaboration, and fun. 

Ready to be part of something extraordinary

Empower your career by joining us! 
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