Account Associate (Customer Service)

We are currently seeking an Accounts Associate (Customer Service) to help deliver excellent customer care and onboarding to our contractors.

What you’ll be doing:

• Act as a point of contact for contractors across numerous accounts to address any issues arising with the account and ensuring consistent delivery of a first-class service
• Effectively co-ordinates and communicates with multiple internal departments about matters relating to the account, while addressing more complex issues with Account Manager to understand how best to resolve these
• Conducting check-in calls with contractors and potential candidates
• Responsible for the coordination of the onboarding of the individual working closely with the candidate and the UK Assignment support team
• Monitoring contractor timesheets 

 To be considered, you need:

• Strong communication skills
• Attention to detail
• Outgoing & engaging personality
• Determination to achieve objectives
• Ability to multi-task and produce results
• Organized and able to work in a fast-paced environment

What you'll get:

• Extremely competitive basic salary with a strong bonus scheme
• Generous WFH (working from home) policy
• 1 paid day for charity activity with regular opportunities to participate in charity events
• 32 days holiday (inclusive of bank holidays) which increases by 1 day each year up to a maximum of 37 days
• Opportunity to purchase 5 days holiday each year
• Full training plan and guidance
• Clear career progression path and regular training and development
• Life insurance from day 1 of employment
• Company salary sacrifice pension scheme (4% employee contribution; 4% employer contribution)
• 4pm finish on Fridays
• Cycle Work Scheme
• Christmas close down
• Fun, lively environment with plenty of staff events - Office Social Committee that organises regular team events, social gatherings and wellness groups.
• Close knit team environment

With over 90 years’ combined experience of delivering workforce solutions to the global energy industry, NES Fircroft is proud to be the world’s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide